Terms & Conditions

Welcome to Spareslys! These Terms and Conditions ("Terms") govern your use of our website and services. By accessing or purchasing from our online store, you agree to be bound by these Terms. Please read them carefully before using our website or making a purchase. If you do not agree with these Terms, you should not use our website.

1. General Information
1.1 Company Information
Spareslys is a South African-based retailer of car accessories and modern lifestyle tools, offering state-of-the-art products for automotive enthusiasts and those seeking innovation in daily life. Our company is registered in South Africa, with offices located at Avondale Dr, Ballito, 4399.
1.2 Contact Information
For any inquiries, concerns, or customer service requests, please contact us at:
Email: info@spareslys.co.za
Phone: +27 79 315 7180

2. Products and Pricing
2.1 Product Availability
All products listed on our website are subject to availability. We reserve the right to discontinue or alter product offerings at any time without prior notice. If a product is unavailable after your purchase, we will inform you promptly and provide options for a refund or exchange.
2.2 Pricing
All prices listed on our website are in South African Rand (ZAR) and include VAT unless otherwise stated. We reserve the right to adjust prices at any time, but the price charged will be the price listed at the time of your order.
2.3 Product Descriptions
We make every effort to accurately represent our products through descriptions, images, and specifications. However, we do not guarantee that all content is free from errors. If you have any questions about a product, please contact us before making your purchase.

3. Ordering and Payment
3.1 Order Process
When you place an order through our website, you are making an offer to purchase the items in your cart. We will send you an order confirmation email once we have received your order. This is not an acceptance of your order but an acknowledgment of receipt.
3.2 Payment Methods
We accept the following payment methods:

Credit Cards (Visa, MasterCard, American Express)
Debit Cards
EFT (Electronic Funds Transfer)
PayFast (for secure online payments)

All payments are processed through a secure gateway, ensuring the safety of your personal and financial information.
3.3 Order Cancellation
Once an order is placed, it is processed immediately. If you wish to cancel or amend your order, please contact us within 24 hours of placing it. After this period, cancellations may not be possible due to the swift processing times.

4. Shipping and Delivery
4.1 Shipping Policy
We offer nationwide shipping across South Africa. Delivery times will vary depending on your location, but typically, orders are shipped within 2-5 business days. Please note that remote areas may take longer.
4.2 Shipping Costs
Shipping costs are calculated at checkout and depend on the weight, size, and destination of the order. Free shipping may be offered on specific promotions or orders over a certain value.
4.3 Delivery Confirmation
You will receive an email notification once your order has been dispatched, along with tracking information. Please ensure your shipping address is correct; we are not responsible for items sent to incorrect addresses provided by the customer.

5. Returns and Exchanges
5.1 Return Policy
If you're not completely satisfied with your purchase, we offer a 30-day return policy for most products, provided the items are unused, in original packaging, and in resellable condition.
5.2 Non-Returnable Items
Due to health and safety regulations, certain items, such as personal care or hygiene products, cannot be returned or exchanged.
5.3 Return Process
To initiate a return, please contact us at returns@spareslys.co.za with your order number and the reason for the return. Once your return is approved, we will provide you with a return shipping address and instructions.
5.4 Refunds
Refunds will be issued to the original payment method once the return is received and inspected. Please allow up to 10 business days for the refund to reflect in your account.

6. Warranty and Liability
6.1 Product Warranty
Our products are covered by a manufacturer's warranty, which varies by product. Please refer to the specific product details for warranty terms. In case of defects or malfunctions, we will facilitate a repair, replacement, or refund, subject to the manufacturer's policies.
6.2 Liability
We are not responsible for any direct, indirect, incidental, or consequential damages arising from the use of our products, including but not limited to damage to your vehicle, injury, or loss of property.

7. Privacy and Data Protection
7.1 Privacy Policy
We take your privacy seriously. Please refer to our [Privacy Policy] to learn about how we collect, use, and protect your personal information.
7.2 Data Security
All personal information is transmitted using secure encryption methods. We use industry-standard security measures to protect your data from unauthorized access, alteration, or destruction.

8. Intellectual Property
8.1 Copyright
All content on our website, including text, images, logos, and trademarks, is owned by [Your Company Name] or its licensors and is protected by copyright laws. You may not copy, reproduce, or distribute any content without our written permission.

9. User Conduct
9.1 Website Use
You agree to use our website for lawful purposes only. You may not engage in any activity that could damage, disable, or impair our website or interfere with other users' access.
9.2 Account Security
If you create an account with us, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. Please notify us immediately if you suspect any unauthorized use of your account.

10. Amendments to Terms
We reserve the right to modify or update these Terms at any time. Any changes will be posted on this page, and the updated Terms will be effective immediately upon posting. We encourage you to review these Terms periodically.

11. Governing Law
These Terms are governed by the laws of the Republic of South Africa. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the South African courts.

12. Contact Us
If you have any questions about these Terms, please contact us at:
Email: info@spareslys.co.za
Phone: +27 79 315 7180
Address: Ballito, Dolphin Coast, 4399
Thank you for shopping with Spareslys. We are committed to providing you with high-quality products and excellent customer service.