Privacy Policy

At Sparelys, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website or purchase our products. By accessing or using our website, you agree to the terms of this policy. Please take a moment to read this policy carefully.

Information We Collect

We collect two types of information from you: personal information and non-personal information.

1.1 Personal Information When you make a purchase or interact with our website, we may collect personal information, including but not limited to:

Name
Email address
Phone number
Shipping and billing address
Payment details (credit card information, PayFast, etc.)
Account information (if you create an account on our website)

1.2 Non-Personal Information We may also collect non-personal information, such as:

IP address
Browser type
Device information
Pages visited on our website
Date and time of visits
Referring websites This information is used to improve user experience, track website performance, and help us understand how customers use our website.

How We Use Your Information

We use the personal information we collect for the following purposes:

To process and complete your orders: We use your payment and shipping details to fulfill your purchases and deliver your products.
To communicate with you: We may send you order confirmations, updates, promotions, and customer service communications.
To improve our services: We use non-personal information and aggregated data to analyze website traffic, improve product offerings, and enhance the user experience.
To send marketing materials: With your consent, we may send you promotional emails about new products, special offers, or other updates. You can opt out of these communications at any time.

How We Protect Your Information

We take reasonable steps to ensure that your personal information is secure. This includes using industry-standard encryption methods (SSL) to protect payment information and ensuring that your data is stored securely in our database. We restrict access to your personal data to employees or third-party service providers who require access to perform their duties.

Despite these measures, please note that no method of data transmission over the internet or method of electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.

Sharing Your Information

We respect your privacy and do not sell or trade your personal information to third parties. However, we may share your data in the following circumstances:

4.1 Service Providers We may share your information with trusted third-party companies that help us operate our business, such as payment processors, shipping carriers, email service providers, and customer support systems. These service providers are required to keep your information confidential and to use it only to provide the services for which they have been engaged.

4.2 Legal Compliance We may disclose your personal information if required by law or if we believe that such action is necessary to:

Comply with a legal obligation or respond to legal process
Protect our rights, property, and safety, or the rights, property, and safety of others
Prevent fraud or security issues

4.3 Business Transfers In the event of a merger, acquisition, or sale of our business or assets, your personal information may be transferred to the new owner. We will notify you of such a transfer by updating this Privacy Policy.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us remember your preferences, keep you logged in, and analyze how you interact with our site.

You can manage your cookie preferences by adjusting your browser settings. However, please note that some features of our website may not function properly if you disable cookies.

Your Rights Regarding Your Personal Information

As a resident of South Africa, you have certain rights regarding your personal information. These include:

Access: You have the right to request access to the personal information we hold about you.
Correction: You have the right to request corrections or updates to your personal information if it is inaccurate or incomplete.
Deletion: You can request that we delete your personal information, subject to legal and contractual obligations.
Opt-Out: You can opt out of receiving marketing communications from us at any time by following the "unsubscribe" instructions in the email or by contacting us directly.

If you wish to exercise any of these rights, please contact us at info@spareslys.co.za

Third-Party Links

Our website may contain links to third-party websites, including payment processors, social media platforms, and other external sites. This Privacy Policy applies only to [Your Company Name]'s website and does not cover the practices of third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children’s Privacy

Our website and services are not intended for children under the age of 18. We do not knowingly collect or solicit personal information from children. If we learn that we have collected personal information from a child under 18, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the "Effective Date" at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Spareslys
Email: info@spareslys.co.za
Phone: +27 79 315 7180
Address: Ballito, 4399

Thank you for trusting Spareslys with your personal information. We are committed to maintaining your privacy and ensuring your online shopping experience is safe and secure.

This Privacy Policy is designed to be compliant with South Africa’s Protection of Personal Information Act (POPIA) and other relevant privacy laws.