Orders are only confirmed once accepted in writing or upon issuance of an invoice by Sparesly (Pty) Ltd. Customers are responsible for ensuring that all product specifications, quantities, and technical requirements are correct at the time of order.

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Delivery times are estimates and may vary depending on supplier availability and logistics. Sparesly (Pty) Ltd shall not be held liable for delays beyond its reasonable control.

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Returns Policy

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Returns will only be accepted under the following conditions:

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• The product is returned within 7 days of delivery (unless otherwise required under the CPA).

• The product is unused, undamaged, and in its original packaging.

• The return is accompanied by proof of purchase.

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Custom-ordered, specially sourced, or non-stock items may not be eligible for return unless defective.

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Refund Policy

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Refunds will be processed once the returned goods have been inspected and approved. Approved refunds may be subject to a reasonable handling or restocking fee where applicable. Refunds will be processed via the original method of payment unless otherwise agreed.

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In accordance with the Consumer Protection Act, customers are entitled to repair, replacement, or refund for defective goods within six (6) months of purchase, subject to the provisions of the Act.