Shipping Policy

At Spareslys, we aim to provide a seamless and efficient shopping experience, ensuring that your orders are delivered to you in a timely and secure manner. Below is an overview of our shipping policy to help you understand how we handle orders and shipments.

Order Processing Time

All orders are processed within 1-2 business days of receiving payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
You will receive an email confirmation once your order has been processed and is ready for shipment.

Shipping Methods and Delivery Times

We offer reliable shipping options throughout South Africa. Shipping times may vary based on your location and the shipping method chosen.

Standard Shipping:
- Delivery within 3-5 business days to most areas.
- This is our most affordable shipping option, but delivery times can vary depending on your location.
Express Shipping:
- Delivery within 1-2 business days for major cities and regions.
- Available at an additional cost for faster delivery.
Rural Areas:
- Delivery to rural or remote areas may take longer (up to 7 business days) depending on the courier’s service coverage.

Please note that these delivery times are estimates, and we cannot guarantee exact delivery dates due to factors beyond our control (e.g., weather conditions, courier delays).

Shipping Costs

Shipping costs are calculated based on the weight and size of your order, as well as your delivery location.
Shipping charges will be displayed during checkout before you complete your purchase.
Orders over R1000 may qualify for free standard shipping, depending on the specific promotions at the time of your order.

Tracking Your Order

Once your order has been shipped, you will receive an email with a tracking number to follow your package.
You can track your shipment directly on the courier's website using the provided tracking number.
For any issues with tracking, you can contact us at info@spareslys.co.za for assistance.

Shipping Address

Please ensure that the shipping address provided at checkout is correct. We are not responsible for delays or lost packages due to incorrect or incomplete address information.
If you need to change your shipping address after placing an order, please contact us immediately at info@spareslys.co.za. Changes can only be made before your order is dispatched.

Delivery Issues

If your order is delayed, lost, or damaged during transit, please contact us at info@spareslys.co.za as soon as possible. We will work with the courier company to resolve the issue.
In the event of a damaged item upon delivery, please notify us within 48 hours of receipt, and we will arrange a replacement or refund, depending on the circumstances.

International Shipping

At this time, Spareslys only offers shipping within South Africa. We do not currently ship internationally. If you are outside of South Africa and would like to inquire about international shipping, please contact us at info@spareslys.co.za for more information.

Returns and Exchanges

For information on how to return or exchange your order, please refer to our Return and Refund Policy or contact our customer support team.

We appreciate your trust in Spareslys and will continue to do our best to provide fast, secure, and reliable shipping services.

If you have any questions regarding our shipping policy or need assistance with an order, feel free to reach out to us at info@spareslys.co.za

Thank you for shopping with us!