Refund Policy

At Spareslys, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, please review our refund policy below.

1. Returns & Refunds

We accept returns for unused, undamaged items within 14 days of receipt.
To initiate a return, please contact us at info@spareslys.co.za with your order number and details.

2. Condition of Returns

Items must be in their original packaging, unused, and in resalable condition.
For hygiene reasons, certain items (e.g., personal care products) may not be eligible for returns or refunds.

3. Refund Process

Once we receive the returned item and inspect its condition, we will issue a refund to the original payment method.
Refunds may take 5-10 business days to reflect in your account.

4. Return Shipping Costs

Customers are responsible for the cost of return shipping, unless the product is defective or we made an error in fulfilling the order.

5. Defective or Damaged Items

If you receive a defective or damaged item, please notify us within 48 hours of delivery. We will arrange for a return or replacement at no additional cost to you.

6. Non-Refundable Items

Custom-made or clearance items are non-refundable unless they are faulty.

For any questions or assistance with a return or refund, please contact us at info@spareslys.co.za.